Tips for visiting a Samsung service center : NamaBayi

List of Samsung TV Service Centers in Indonesia

Is the TV in the house broken or a bug? Do not rush to change new ones, you can try to fix them first through the service center of your Samsung TV. The TV is indeed one of the electronic devices that need to fill the furniture in the house. Especially now that more and more advanced TV products such as Samsung Smart TVs are emerging.

These electronic devices are not only found at home, many offices, schools and other rooms are usually equipped with TVs. This is because one of these electronic items is becoming an entertainment medium for watching local events such as news, reality shows, etc.

Although the price of TVs is already expensive, since it is equipped with advanced features, it is not uncommon for this electronics to experience errors or damage. For example, for example, you can’t turn on multiple channels, or you have problems with YOUR TV hardware. That’s why Samsung’s TV service center is here to provide a place to deal with consumer issues.

Samsung itself was first known in the Indonesian electronics market when they popularized products such as refrigerators and televisions. Subsequently, Samsung continued to grow, releasing smartphones that turned out to have a very high demand. So don’t be surprised if this South Korean brand is committed to providing the best service through the availability of a service center.

Address Service Center Samsung TV

The service center is useful when the TV in your home is damaged, damaged or requires spare parts. Here we have summarized some of the addresses of official Samsung TV service centers in major cities of Indonesia, including:

  1. Jakarta

-Pacific Place Mall Lt. 4 SCBD Jl. Jend.Sudirman Kav 52-53 Lot 11 (021) 57973171

-Boulevard Barat Blok LC 7 nr 58, Kelapa Gading Barat, Jkt (021) 2900223

-Mall Ambasador Lt.3 A3, Jl. Prof. Dr. Satrio, Jaksel (021) 5760664

-Jl. Tomang Raya nr 1, Jakbar (021) 56997777

  1. Bandung

-Istana Bandung Electronic Center (BEC) Jl. Purnawarman Nr 13-15, Bandung (022) 4205949

-Jl. Ir.Juanda (DAGO) nr 150 Bandung (022) 2532152

  1. Yogyakarta

-Jl. Jogjatronic Mall Jl. Generał brygady Katamso 75-77 Yogyakarta (0274) 557573

-Jl. P. Diponegoro nr 59, Yogyakarta (0274) 557573

  1. Semarang

-Plaza Simpang 5 (Plaza2) Jl. Jend. Ahmad Yani No.1, Semarang (024) 8457040

-Jl. Dr.Cipto nr 111, Semarang (024) 3564777

  1. Only

Jl. Dr. Rajiman 241 (0271) 9125573

  1. Hapless

-Jl. Lt. Gen.S.Parman No. 82 Kav.7 (0341) 403416

– Malang Plaza JL. KH. Agus Salim 24-26 (0341) 345953

  1. Surabaya

-Plaza Marina Jl. Raya Margorejo Indah 97-99, SBY (031) 8493720 30

-Jl. Darmo nr 92, Surabaya (031) 5661928-29 28

  1. Bali

-Jl. Teuku Umar 122, West Denpasar (0361) 244410

  1. Banjarmasin •

-Jl. Jend. Ahmad Yani km 5,8 No 9 RT 1 (0511) 3265854

  1. Samarinda •

-Jl. Hasan Basri nr 64, Północna Samarinda (0541) 746030

  1. Pontianak

-Jl. Gajah Mada nr 78 A Pontianak (0561) 737162

  1. While

-Jl. Gatot Subroto KM 4.5 nr 16, Sei Sikambang Medan 20119 (061) 4566466

  1. Batam •

-Jl. Raden Patah Nr 1-2 (Srijaya Bukit Nagoya Complex)

  1. Palembang

Jl. Basuki Rahmat nr 48J, Palembang (0711) 356829

Layanan Samsung Pickup & Delivery Service

Among the government’s recommendations to stay at home, Samsung provides an alternative Pickup and Delivery service for consumers who want to repair electronic devices, including TVs. In line with the objectives of the supplier of electronic products from the Country of Ginseng, they are obliged to provide customers with the best.

You don’t have to go to the Samsung TV service center,  because now you can use the transfer service provided by Samsung. This service is provided from the quarter of 2020 to meet the needs of consumers who need to minimize leaving home.

For those who want to use the service, you can access through several channels, including:

  1. Live chat on the official website of Samsung Indonesia or you can also contact the administrator via WhatsApp number on 0818 021 55777.
  2. Download and install the Samsung app on your smartphone, then use the Samsung TV service center via Book Appointment. Samsung members really need to have the app, as they can get all sorts of interesting information about this brand.

As for the working hours of the pickup service itself, it starts from half past nine in the morning to six in the afternoon local time. You don’t have to worry, the officers who come to your home to pick up items comply with health protocols, namely they wear masks, gloves and special storage spaces.

In addition, the Pick Up & Delivery service is not only for products that are still under warranty. For products that are no longer covered by the warranty period, you can also take advantage of this facility. Unfortunately, this service is still limited to the smartphone service only.

However, you can reconfirm whether you provide TV services or not with your Samsung contact number as we mentioned above. Because this does not exclude the possibility that it is also available for other types of electronics.

Samsung Service Center Services

As one of the electronic devices that are used almost every day, some consumers of Samsung-branded TVs report that they have experienced some problems while using this product. Here are some issues that can be solved by the Samsung TV Service Center team:

  1. Smart TVs don’t want to connect to Wi-Fi, or it’s usual for consumers to complain that they can’t access YouTube.
  2. TVs that can’t or can’t connect to Samsung servers
  3. TVs that cannot play audio/sound even though the volume is full
  4. Damage to TV equipment that prevents the device from turning on
  5. Damage to TV software that makes the device unable to find channels at all aka blurry
  6. The TV is completely dead even though it is still under warranty, etc.

Of course, there are many other problems faced by users and they can be fixed at the nearest  Samsung TV service center.

Tips for visiting a Samsung service center

Every Samsung TV service center in Indonesia already provides a phone number to contact. For those who want to contact CS or go directly to the Service Center of the Samsung TV, there are a few things to prepare, such as:

  1. Name, full address, TV brand details, still under warranty or out of warranty
  2. Communicate the problem in its entirety along with chronology
  3. Tell us about how long the problem has been and whether it has been solved with the same problem before
  4. Bring a service book if it is still within the warranty period

Another tip, it is recommended that you first call Samsung customer service before visiting the place of service. Especially for those who use Smart TVs, usually some problems can be solved by phone without having to come to the service center.

So there is nothing wrong with a telephone consultation. In addition to some of the above service center addresses, of course there are many other locations of the Samsung TV service center in Indonesia that we cannot mention here one by one, you can check in Google Maps.

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