GrosirBajuku: How to contact the new Telkomsel call center

New Telkomsel call center improves quality of service

The presence of a new Telkomsel call center, Caroline or online customer service is very welcome by consumers.

These services are sure to make consumers feel safe and comfortable. However, consumers can leave all complaints and problems without limiting time. Consumers can submit complaints flexibly without fear of the end of working hours. It is undeniable that call centers play a critical role for a company’s loyal customers.

The call center not only serves as a platform for satisfying customer complaints, but also plays a role in providing training and qualified information from the company. Because of this, consumers do not have to repeatedly check different sources to get the truth about the information. In addition, it is also an opportunity to increase the sales of companies with attractive offers.

Telkomsel call center for loyal customers

Before the new Telkomsel call center policy, just before August 2017, Telkomsel customers can contact the service center number 155. To use the service under the number 155, you will not be charged a penny or free fee.

The absence of fees or charges certainly makes consumers satisfied. Consumers do not need to draw up a special budget to use the service. Consumers are free to submit complaints or request information about the product.

The general director of telkomsel’s customer service management department revealed this, that the new Telkomsel call center will play a very critical role not only as a department for handling customer complaints and complaints.

This means that when there is a product that has been placed on the market, but it turns out that there are still obstacles or even it is not ready, the role of the call center clerk in providing training and services becomes very important. So that its existence can not be recorded in the company.

The segment is very important in supporting other departments, such as marketing or sales. After offering marketing or selling products to consumers, the call center plays a role in serving complaints, obstacles, and complaints related to the products offered by marketing or sales.

How to contact the new Telkomsel call center

Of course, contacting the new Telkomsel call center is a different matter than before. Especially for call center contacts before August 2017 or about four years ago.

Changing the customer service number from 155 to 188 has certainly become the policy of the company. If you want to contact the call center number 188 and be in touch with the customer service manager, you will of course be charged a very friendly fee in your pocket, which is 300 Rp. for a single call. Of course, the prices are very cheap.

You don’t have to prepare a big credit. If you only have Rp. 5,000, you can already use the service without it being limited in time, which means as needed. Therefore, you don’t have to worry about losing a lot of credit.

Caroline, New and sophisticated telkomsel call center

Caroline stands for online customer service. As a comprehensive service for all Telkomsel customers, Caroline provides a satisfactory service. that is, service 24 hours without interruption.  because the number of telkomsel customers is also very large.

Based on information from Telkomsel, they revealed that Caroline receives several calls every month. That’s around 1.4 million subscribers. Fantastic numbers are not something strange. This is considered comparable to the number of telkomsel consumers spread to different cities and regions.

According to statistics, out of about 1.4 million consumers, more than 90 percent of current calls can connect directly to the customer service manager very quickly. That’s less than 15 seconds. The team of customer service officers does not need to doubt the main characteristics of the company’s products.

To provide the best service, Telkomsel not only provides an understanding of the company’s products, but also the culture of the region. Understanding the local culture is key to providing services to customers. Therefore, dealing with or manipulating consumers with a certain and different culture is not a difficult matter for Caroline’s officers.

This makes consumers in different regions the best service. Consumers also feel comfortable, even though they have a different cultural background than civil servants. Because Officer Caroline is able to adapt and has the best adaptability.

Caroline’s contact information varies by customer. Good for domestic and foreign Telkomsel card customers with partner merchants. You can search for official information on the telkomsel website to get the right phone number, and you can contact you.

Customer relationship management, good customer relationship management system

Caroline has a new Telkomsel call center system, namely customer relationship management; the importance of the system for the business organization is undeniable.

The advantage of a CRM system is that all kinds of interactions and communications with customers from both different platforms can be monitored very optimally. Through different platforms and services. Be it phone or chat. Consumer information is definitely an important point, of course, companies keep it secret. Telkomsel can control all forms of communication that have occurred.

For example, the customer service team and customers have interacted. However, the customer service team does not serve consumers with pleasure, so the company can monitor the performance of employees and use it to improve it. An example of the essence of the problem is that the customer service team is not used to dealing with customers, the company is looking for solutions.

The solution used by the company is to improve skills or training. However, if the team of client officers really has the ability, it is simply that they do not carry out service procedures correctly or in accordance with the SOP, then this behavior can be the stage of the company to decide on the policy.

CRM or customer relationship management with an integration system service definitely contains consumers’ personal data. Such as phone number, name, home address, and so on. This customer problem data cannot be collected only in the system. So that the customer service team can see the dataset as a step to provide the best service.

When a consumer contacts a team of customer service employees, he can respond. Of course, the answer given will be in a short time and accurate based on your own database. The information is certainly very important. Of course, the company guarantees it. Therefore, you no longer have to hesitate to use the new Telkomsel call center service.

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